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AFS Advisor: Group Travel Support

When you contact Air Fulfillment Services (AFS), it’s personal – every call, every time.

Whether you need to book a new reservation or change your flight home, AFS knows that your time matters, and our ability to provide swift, insightful advice is paramount. That’s why we’ve created AFS Advisor, a modern group travel support application that drives our exceptional service levels throughout the entire booking process by anticipating your needs and delivering high-service interactions.

From your first interaction with the AFS team, you’ll experience the AFS difference.

See how AFS Advisor can elevate group travel support

Request a meeting today

Anticipate your needs

Caller ID means your travel team knows who’s calling before they answer. Whether you’re a traveler, arranger, or travel administrator, your AFS group specialist team instantly accesses your profile, trip details, current disruptions, and travel policy—all in one view. Powered by machine learning, we also leverage past travel behavior to proactively anticipate needs.

Focus on service

Integrations with group specialist booking systems, traveler profiles, AFS Banx and MIS platforms reduce repetitive keystrokes and ensure accuracy. With less handling time, our experienced AFS group specialist team can focus on delivering expert travel advice – making every interaction count.

 

Businesswoman using AFS Advisor

 

Businesswoman at airport looking at airport tarmac

Keep travelers safe

AFS Advisor serves as a central hub for real-time supplier updates, travel waivers, and global events that may impact travel. This timely information is key to ensuring traveler confidence – especially when local guidance, regulations and supplier policies are shifting daily.

Round the clock care for group travel support

All AFS group specialist teams, including our in-house 24/7 after-hours experts, use AFS Advisor to deliver consistent, high-level support whenever your travelers need us. Key features include:

  • Smart caller recognition via our advanced phone system and designated company numbers
  • Instant access to trip history, peer group insights, and auto-loaded company policies and preferred vendors
  • Real-time alerts for missing or incorrect info, reducing errors and the need for follow-up calls

Discuss the AFS Advisor group travel support desktop solution with our expert team today.

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