Explore our group air travel services

GroupWire – Stay informed on your group air travel program

GroupWire* is a weekly email communication tool that keeps you informed on the development of your group air travel program. View information including the number of tickets issued, number of registrations, average airfare, and an update on block space utilization where applicable.

*applies to groups of 100 attendees or more

GroupCommunicator – Stay connected

Improve the traveler experience with quick response times, accuracy, and updates. From proposed itineraries to final confirmations, prepopulated TSA requirements, and schedule changes, GroupCommunicator is an effective tool for keeping our travelers informed. It allows for consistency and standardization for all programs and is customizable to your business preferences.

GroupAutomations – Quality assurance made simple

Through GroupAutomations, we streamline the pre–ticketing and pre-travel quality assurance procedures, so you don’t have to. We obtain competitive faring on all international reservations through our wholly-owned international rate desk, in conjunction with our automated and manual quality control/low-fare search protocols.

Our quality assurance and auto-ticketing process is a multifaceted system that encompasses several underlying technologies, human touch, and attention to detail to guarantee that every ticket is right every time. Each reservation is electronically read to ensure the following high-level metrics:

• Reservation accuracy
• Company data collection
• Policy compliance
• Contract and preferred supplier usage
• Traveler preferences

Mid-office solutions, including proprietary and third-party systems, cater to local needs and provide oversight to all reservations, including:

• Policy compliance and pre-trip approval integrations
• Group Specialist desktop solutions; ensure access to local tools
• Automated waitlist clearance*

Post-ticketing quality control modules include:

• Ticket tracking – unused credit usage integrated with online bookings*
• Duty of care – risk alerts and travel disruption notifications via CTM travel risk management tools

*Available in most markets

GroupSummary – See the results in one place

GroupSummary provides a post-program holistic group air review of your event. Share internally with all team members as an overall program benchmark tool.

Your team will be able to view:

• Program summary – total air spend, average ticket costs, airline ancillary, and after-hours service charges
• Airline contract savings – number of tickets discounted, contract savings value, and average savings per ticket
• Customer service achievements – savings achieved from airline allocations, rebooking with unused tickets, and name changes where partner airlines have waived fees
• Advanced booking behavior – how many days before the event bookings were ticketed
• Airline expenditure – the dollar value spent with each preferred airline